Cancellation Policy

At Scissortrix we strive to provide excellent service to our clients.

We would appreciate the following notice if you need to cancel or change your hair appointment with us.

 

Please provide at least:

• 24-hours notice for appointments less than 2 hours duration

• 48-hours notice for appointments over 2 hours duration

 
Clients who cancel their appointments without proper notice or do not show up for their appointment are considered a "no-show".

 
First no-show: If you are late to cancel or no-show a scheduled appointment you will receive a telephone call from us regarding your appointment and we will reschedule for a time convenient for you. At this time, we will remind you that a second no-show appointment will incur a charge.


Second no-show: If you are late to cancel or no-show a scheduled appointment for a second time, you must pre-pay a $50 deposit towards your next appointment in order to book again. 
 

Late arrivals: Please call us if you think you are going to be late for your appointment. Where possible, we will try to adjust our schedule. However, we may need to ask you to reschedule your visit to another day if it interferes with another client's appointment time.



 New Colour Appointments

To keep our appointments running smoothly, we will now require a $50 deposit for all new colour bookings. 

This deposit comes off your total on the day of your appointment - it simply secures your spot and allows us to prepare the right products for your service.

We have introduced this to reduce no-shows and last-minute cancellations, which can be really difficult for small businesses and our stylists' schedules. 


Thank you for your understanding and support x